Unlimited Smiles - San Miguel Dental Group

Steve Hoang a year ago

DO NOT WASTE YOUR TIME! My schedule was booked but they called and rescheduled a new appointment for 4 times Following the completion of the check-up and X-rays, a receptionist entered the room requesting me to sign an invoice for $1,240.00 for the deep clean each time. According to them the section may take 2 times. THEY ARE SCAMS!!

Dana Woods a year ago

Be cautious and thoroughly verify any details before proceeding. I've encountered some questionable practices that raised concerns for me. I was charged for "oral hygiene instructions" during both of my visits, which Unlimited Smiles billed my insurance company $89.00 per visit. However, I didn't even receive a goody bag with a toothbrush, toothpaste, and floss. Additionally, I received a fluoride treatment and was informed by Mr. Moheb that this treatment was not covered by insurance, for which I paid $125.00. Despite this, they billed my insurance company $78.00 for the fluoride treatment.

Zachary Wheeler 2 years ago

DO NOT WASTE YOUR TIME!! SCAM!! I had a disappointing experience at this dentist office, despite it being covered by my new dental insurance. I visited for a routine bi-annual check-up and standard cleaning, as per my HMO insurance coverage. Following the completion of the check-up and X-rays, a receptionist entered the room requesting me to sign an invoice for $125 before the cleaning. I expressed concern and questioned the unexpected charge, pointing out that my insurance clearly states that two cleanings per year are 100% covered. A second receptionist, presumably in a higher position, entered the room to explain that my HMO insurance "only covers" two out of the three cleaning procedures, and if I wished to proceed, $125 was required. Unfortunately, the interaction was marked by unprofessionalism and rudeness. The dental staff, overall, was pleasant and professional, except for one receptionist who displayed rudeness and unprofessional behavior. It's regrettable that a team so generally lovely would include someone who speaks condescendingly to people. In summary, if you have HMO dental insurance, it's advisable to avoid visiting this office.

Kim Kirkbride 8 years ago

I want to acknowledge the time, patience and professionalism with which I was treated today by Angela at the Front Desk and Michelle, one of the Practice Managers. I have a very complicated situation with one of my molars and even more complicated insurance coverage. I called them at least 4 times and they were helpful and friendly and SUPER informative every time. I never felt rushed or condescended and they answered all my questions thoroughly. Angela delivered my "new patient" paperwork via e-mail (how refreshing!). Michelle not only told me what various options cost for handling my tooth, she also addressed the negative Yelp reviews. Suffice to say, they take constructive criticism seriously and have made changes to address these concerns. And a personal note, remember most people who review do so because they are unhappy. Most happy patients/clients/customers don't post reviews. It's just a statistical thing. I highly recommend this practice!

James Jordan 8 years ago

My regular dentist wasn't an option after a change to my insurance, and I drove out of my way for this Unlimited Smiles location because it was one of the few covered options with decent reviews. My experience from an appointment in late April 2018 DOES NOT reflect those decent reviews. I've always had good teeth. Every dentist I've ever been to has complimented me on them. The same was true during my very short visit from the doctor at Unlimited Smiles. "You have very nice teeth," he told me. After he left, the dental hygienist started a hard sell on some expensive treatments that had me paying $340 outside of the basic cleaning - treatments that my insurance wouldn't cover. I care about my teeth and generally trust medical professionals, so I reluctantly accepted those procedures after asking the hygienist to confirm that they were absolutely necessary. She said that they were. Roughly 2 months later, I got a call from Unlimited Smiles. I thought they were just checking in, but instead they told me that the doctor was reviewing my file and discovered a couple of cavities that I needed to come back in and have filled. The very idea that a presumably busy dentist would be going b